Pan Pacific Hanoi Hotel, Hanoi
About the Hotel
Pan Pacific Hanoi is located in the cultural and historical Ba Dinh district of Hanoi, near stunning natural sites such as Hoan Kiem Lake and West Lake. The hotel features a Pacific Ballroom, accommodating large events and equipped with modern technology. With a blend of luxury and local flavors, the hotel offers an oasis of calm in the vibrant city. Guests can enjoy exclusive privileges and personalized services throughout their stay.
Location
Situated in Ba Dinh, the hotel offers easy access to Hanoi's best sights, including the Ho Chi Minh Mausoleum and the Old Quarter. Guests are within 15.5 miles of Noi Bai International Airport, facilitating convenient travel. Surrounding areas like Hoan Kiem Lake provide a serene escape from the city's hustle and bustle, allowing for leisurely walks and breathtaking photographic opportunities.
Rooms
The hotel offers tastefully furnished rooms and serviced suites featuring modern decor. Guests can choose from various accommodations, including those with panoramic views of West Lake. Each room is equipped with high-end amenities such as flat-screen TVs, minibars, and comfortable bedding. En-suite bathrooms provide complimentary toiletries and other thoughtful comforts for a luxury experience.
Eat & Drink
Dining at Pan Pacific Hanoi includes a variety of international and local cuisines. The Ming Restaurant specializes in authentic dim sum and Chinese dishes, while the Banh Tom Ho Tay Restaurant highlights local specialties. For casual dining, guests can visit the all-day-dining restaurant or enjoy treats at The Pastry Corner. The Song Hong Bar offers a sophisticated atmosphere for relaxation and refreshments.
Leisure & Business
The hotel provides ample leisure and business amenities, including a 4521 ft² Pacific Ballroom for events. Fitness enthusiasts can use well-equipped facilities overseen by personal trainers. Guests can unwind at the rooftop Summit Lounge with panoramic views or explore the Syrena Shopping Center located within the hotel. The Pacific Club Lounge offers exclusive services such as afternoon tea and a welcome drink.
Select your room type
Price and Room Availability Calendar
Getting around
A list of all available modes of transport
Facilities
General
- No smoking on site
- Wi-Fi
- Parking
- Safe deposit box
- 24-hour reception
- VIP check-in/ -out
- Express check-in/ -out
- No pets allowed
- Rooms/ Facilities for disabled
- Wheelchair access
- 24-hour security
- Baggage storage
- Locker room
- Elevator
- Currency exchange
- ATM/Cash machine
- Hairdresser
- Coffee shop
- Smoke detectors
- Fire extinguishers
- Key card access
Sports & Fitness
- Fitness center
- Yoga class
- Sports trainer
Guest Parking
- Electric kettle
- Dryer
- Cookware/ Kitchen utensils
Services
- Room service
- Housekeeping
- Laundry
- Dry cleaning
- Tours/Ticket assistance
- Grocery shopping service
- Welcome drink
- Happy hour
Dining
- In-room breakfast
- Restaurant
- Snack bar
- Bar/ Lounge area
- Packed lunches
- Special diet menus
Business
- Business center
- Meeting/ Banquet facilities
- Fax/Photocopying
Children
- Babysitting/Child services
- Children's buffet
Facilities for people with disabilities
- Toilet for disabled
Spa & Leisure
- Rooftop pool
- Seasonal outdoor pool
- Indoor swimming pool
- Sun loungers
- Sun terrace
- BBQ facilities
- Leisure/ TV room
- Spa & wellness center
- Sauna
- Steam room
- Jacuzzi
- Pedicure
- Manicure
- Waxing
- Body scrub
- Facial
- Treatment room
- Back massage
- Full body massage
- Foot massage
Room features
- Air conditioning
- Heating
- Mini-bar
- Soundproofed rooms
- Sitting area
- Terrace
- Tea and coffee facilities
- Dining table
- Ironing facilities
Bathroom
- Separate tub and shower
- Washing machine
- Free toiletries
- Bathroom telephone
Self-catering
- Electric kettle
- Dryer
- Cookware/ Kitchen utensils
Media
- Flat-screen TV
- AM/FM alarm clock
Room decor
- Carpeted floor
Location
Reviews and Ratings
The hotel offers decent rooms with a balcony, yet the cleaning staff can be quite loud in the hallways. The service is exceptional, providing seamless assistance and a promised discount at the restaurant. Its location is excellent, close to the Old Quarter but away from the noisy city center. The dining options are varied and satisfying. However, the facilities might not meet everyone's expectations.
The hotel rooms are very comfortable, although there was a slight issue with the air conditioner. The service, especially from Receptionists, was top-notch. The location is lovely but a bit far from high-end restaurants. Dinner was overpriced, but the room had a beautiful lake view.
This hotel is a gem! The rooms are nice, modern, and spacious with great water pressure, but you may need to ask for maintenance help. The service here is top-notch with excellent staff and nice facilities, making it a remarkable experience. The location is perfect, especially if you get a room with a view of West Lake, although it's a bit inconvenient for some attractions. The dining experience is among the best in Asia but could offer more variety for dinner. Overall, a fantastic stay with some minor room maintenance issues.
The hotel had rooms that were clean and the right size, and despite the unavailability due to a government official, I would be happy to stay again. The service exemplified outstanding customer service, going above and beyond for my family. The location was perfect, near the Lake, and though not many English speaking eating options were available, it was roughly a 15-minute walk to the old quarter. The dining experience was outstanding with a lot of different cuisines to choose from. Overall, a great stay with a few minor inconveniences.
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